Frequently Asked Questions

1. What is The Urban Super Store?

The Urban Super Store is a one-stop online shopping destination offering a wide range of products including fashion, electronics, home essentials, and more — all with secure payment and fast delivery.

2. How do I place an order?

Browse our products, add your desired items to the cart, and proceed to checkout. You’ll need to provide your shipping details and select a payment method to complete your purchase.

3. What payment methods do you accept?

We accept Cash on Delivery (COD) in all regions.

4. How long does delivery take?

Orders are typically delivered within 1 to 2 days depending on your location. You will receive tracking info as soon as your order is shipped.

5. Can I return or exchange a product?

Yes! We offer a 7-day return and exchange policy on most items. Please visit our Contact Us page for more information.

6. How do I contact customer service?

You can reach us at franchise@theurbansupermarket.com or visit the Contact Us page.