1. Acceptance of Terms

By accessing or using our website, you confirm that you accept these Terms & Conditions and agree to abide by them. If you disagree with any part of these terms, you must not use our services or website.

2. Products & Availability

All products are subject to stock availability. We strive to ensure product information, images, and pricing are accurate, but errors may occur. We reserve the right to limit the quantity of items purchased and to discontinue products without notice.

3. Pricing & Payments

Prices are listed in PKR (Pakistani Rupees) and may change without prior notice. We accept secure online payments via debit/credit cards and supported digital methods. All prices include applicable taxes unless otherwise stated.

4. Order Processing

Orders are processed during working hours (Mon–Sat). You will receive an order confirmation email once an order is placed, followed by a shipping notification. We reserve the right to refuse or cancel any order in cases of payment issues, stock unavailability, or suspected fraudulent activity.

5. Shipping & Delivery

We aim to deliver all orders within the estimated timeframe. However, unforeseen delays may occur due to logistics, weather, or other external factoRs: Shipping fees and estimated delivery times are displayed during checkout.

6. Return & Refund Policy

You may request a return within 7 days of receiving your order if the product is unused and in its original packaging. Refunds are processed within 7–14 business days after product inspection. Delivery fees are non-refundable.

7. User Conduct

You agree not to use our website for any unlawful, fraudulent, or unauthorized purposes. Misuse, including data scraping, hacking, or attempting to breach our systems, will result in termination of access and possible legal action.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your information.

9. Intellectual Property

All content, including logos, text, images, and graphics on this website, are the intellectual property of The Urban Super Store and may not be copied, distributed, or used without written consent.

10. Limitation of Liability

We are not liable for any direct, indirect, or consequential damages arising from your use of our website or products, except where required by law. You agree to use our services at your own risk.

11. Modifications

The Urban Super Store reserves the right to amend or update these Terms & Conditions at any time. Updated versions will be posted on this page with the revised date. Continued use of our website constitutes acceptance of the new terms.

12. Governing Law

These Terms & Conditions are governed by the laws of Pakistan. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.

13. Contact Us

For questions, feedback, or complaints regarding these Terms & Conditions, please contact us:
📧 Email: mubesher.ali@theurbansupermarket.com
📞 Phone: +92 311 4031891
🕒 Business HouRs: Mon–Sat, 9:00 AM – 6:00 PM (PKT)