1. Information We Collect

We may collect personal and non-personal information through various interactions, including:

When you register for an account or subscribe to our newsletter
When you make purchases or communicate with our support team
When you visit or interact with our website or mobile app

This information may include your name, email address, contact number, shipping address, billing details, and browsing activity.

2. How We Use Your Information

Your data enables us to:

Process and deliver your orders efficiently
Send order confirmations, tracking details, and service updates
Personalize your shopping experience and product recommendations
Send promotional offers (if you’ve opted in)
Improve our website performance, layout, and customer service
Detect and prevent fraudulent or unauthorized transactions

3. Cookies and Tracking Technologies

We use cookies, web beacons, and analytics tools (like Google Analytics) to understand user behavior and improve our site’s performance. Cookies help remember your preferences, login sessions, and cart items. You can control or delete cookies through your browser settings, but this may affect certain website functionalities.

4. Data Sharing and Third Parties

We never sell your personal information. However, we may share limited data with:

Payment gateways (for secure payment processing)
Shipping and logistics partners
Marketing and analytics providers

These partners are bound by confidentiality agreements and data protection laws.

5. Payment Security

All online transactions are encrypted using SSL technology. Payments are processed through certified and secure gateways. We do not store credit card numbers or sensitive payment data on our serveRs:

6. Your Data Rights

You have the right to:

Access or request a copy of your stored data
Request corrections to inaccurate information
Delete your personal information (subject to legal retention requirements)
Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Children’s Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect data from minoRs: If we become aware that we have collected personal data from a child, we will take immediate steps to delete it.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions, concerns, or requests regarding this policy, please contact us:
📧 Email: mubesher.ali@theurbansupermarket.com
📞 Phone: +92 311 4031891
🕒 Business HouRs: Mon–Sat, 9:00 AM – 6:00 PM (PKT)